Defective merchandise, still waiting on refund
Update: had to get my refund through PayPal dispute, escalated to claim.
Current and Elliott used to make really good tee shirts that fit well and lasted for ages. I recently purchased two online, though, and one arrived with a large hole in the collar binding. The hole was front and center on the shirt, and fully visible inside the clear plastic bag the shirt was packaged in. Yet the warehouse sent it out anyway. The company sent me a return label when I reported the problem, and I mailed the defective tee back to them. Most reliable, ethical companies would have either requested a photo of the damaged shirt, and refund me up front, or would have refunded me when the return package was scanned. Not Current and Elliott. After two weeks had elapsed with no word on my refund, I emailed them. They replied with a confirmation that they'd received my returned item, and they stated the standard "allow 7-10 business days for processing your refund." But they had already had either nine or 11 business days to process it, depending on how you count business days days. And the refund was for defective merchandise they sent out. So there is no justification for making me wait so long for my money. These are $90 tees shirts, by the way. It's a good chunk of change they are holding. Do not recommend this company!